Rashi to run service and training camps

On the eve of a new year, Rashi Peripherals has initiated a new step towards serving partners better. It plans to roll out Service and Training Camps for service engineers to help them equip better in serving the end users. 

These camps are scheduled to run in four cities including Thane, Sangli, Kolhapur and Goa between Jan 17 to 23.  

Highlighting the importance of such camps, Suresh Pansari, MD, Rashi Peripherals, said, “It’s been our endeavor to reach out to the upcountry partners both in terms of marketing as well as after sales and with training now we are going one step ahead in providing better services to our partners”. 

The inclusion of training for service engineers is an extension to the already running service camps that Rashi has been conducting over more than two year now. The training has been devised so as to cover maximum topics as well as reach out to maximum number of partners.  

Elaborating more on the service camps, Ashok Goenka, Head Support, Rashi Peripherals said, “We have so far completed the service camps in more than 25 cities in various parts of the country and felt the need to take it forward combined with hands on training for the service engineers which generally has not been touched upon”.  

Some of few selected topics for the training are ‘How to Updating BIOS?’, ‘Why BIOS update is necessary for a new CPU?’, ‘How to install the pinless CPUs?’, ‘How to make an area Wi-Fi?’ and many more. The training would not only be theoretical but practical hands on with live products are also scheduled to have a greater impact. 

The participating brands are Asus, Altec Lansing, Jetway and Sony. Highlighting on these, Goenka further added, “As these brands do not have off the shelf replacement, are in good demand and are generally bulkier it takes a much longer time for replacement/repairs we have added these for our Camps”. 

Rashi RMA team includes more than 90 engineers who are spread across 50 service centers across India. The branch service network is backed by central RMA facility which is based in Vasai near Mumbai. The infrastructure at Vasai includes a BGA and IC replacement machines and it is equipped to carry out repairs as per RoHS standards. 

Added on January 17, 2008 Comment

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