Lexmark after-sales service revamped by Cyberstar

Cyberstar Infocom announced an enhanced after-sales service and RMA infrastructure for Lexmark products in India.  

Under this new framework Lexmark product consumers and channel partners can access:

  a.. Call-in Telephone Support through a toll-free helpline number 1-800-224477 [accessible from all MTNL/BSNL lines, will be active on all weekdays, that is, Monday to Saturday, between 9am-6pm] and log in their support requests on Lexmark products bought from authorized reseller partners in India. Additional local telephone support service is also currently available across 40 locations in India and attended to by qualified Lexmark engineers.

  b.. Email Help Desk Support by sending a detailed email. The help desk will function on all the week days (Monday to Saturday) between 9am-6pm.

  c.. RMA and Onsite Replacement Support - Customers can bring their faulty products to the original reseller for a prompt assessment of complaint. Should immediate repair not be possible, the reseller partner is empowered to provide a standby printer to the customer till such time the product is restored to full working condition by Lexmark trained engineers.

Cyberstar plans to deliver improved quality of service and reduce response time on customer support calls to under 4 hours in metros and under 8 hours in non-metro locations.  

As a part of the expanded post sale support program, Cyberstar will also make available annual maintenance contracts, executable through reseller partners, for Lexmark printers. Lexmark will also make random calls directly to registered Lexmark product users in India for their feedback on the post sales support.  

"Delivering quality products backed by highly effective after-sales support is a key business goal for both Cyberstar and Lexmark in India," said Raj Rathi, Founder and MD, Cyberstar Infocom. He added, "As a channel friendly company we are committed to delivering higher QoS on Lexmark business in India." 

Cyberstar Infocom is the sole distributor of Lexmark printers in India and currently manages over 40 Lexmark Diamond Partners in India

Added on January 19, 2008 Comment

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